All our items fall under the below return and refund policy, except any custom order that is individually created, where refunds or returns are not possible and all orders are considered final.
Please allow up to three (3) working days to process any exchange or refunds.
Exchanges & Refunds
Exchanges and refunds can be processed within fourteen (14) days of purchase date along with original receipt or proof of purchase. Refunds to credit cards or bank accounts will take up to thirty (30) days. Any bank fees & charges or associated costs will be deducted from the original purchase price.
Conditions of Returns or Exchanges
All items must be returned unused in its original packaging, with labels attached. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges.
Not included for Exchanges & Refunds
Certain items are exempt from exchanges or refunds, these include but are not limited to all nutrition products, used items, items without original packaging/labels, any custom orders.
The sale of any discounted item is considered final and no exchanges or refunds will be accepted.
If any items are returned under warranty claims, then Pedal requires a minimum of three (3) working days to process the claim. These will be treated on a case by case basis, based on the manufacturer guidelines.
For more information please contact us via email firstname.lastname@example.org